Job Description:

As an Entertainment Managerat Amigos Surf Camp, you will play a pivotal role in curating an impeccable environment for our guests. Your responsibilities range within a spectrum of detailed tasks aimed to ensure our guests have the highest entertainment quality and are kept busy with fun and a variety of experiences while staying on the camp. 

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Responsibilities:

Weekly Activity Planning:

• Strategically plan and coordinate engaging weekly activities for guests, ensuring an exciting and diverse range of entertainment options, even in varying weather conditions.

Environmental Responsibility:

• Ensure all activities align with our commitment to environmental responsibility, reflecting the unique Amigos style that fosters connections among guests.

Communication and Visibility:

• Produce and distribute a detailed weekly schedule for guests, both in print and on the blackboard, ensuring clear visibility of daily activities.
  

Collaborative Events:

• Collaborate with kitchen staff and other team members to organize themed nights, special events, barbecues, concerts, and other enjoyable activities that enhance the overall guest experience.

Entertainment Area Management:

• Maintain cleanliness and upkeep of all entertainment areas, including outdoor spaces, to create a welcoming and comfortable environment for guests.

Customer Service Excellence:

• Provide exceptional customer service, fostering positive interactions with guests in a friendly and professional manner.

Guest Feedback Response:

• Respond promptly to guest feedback and complaints, taking proactive measures to address issues and continuously improve the quality of entertainment services.

Positive Atmosphere Maintenance:

• Foster a positive and fun atmosphere at all times, ensuring that guests have a memorable and enjoyable experience throughout their stay.

Team Introduction Sessions:

• Conduct team introductions every Saturday after the barbecue, providing guests with an opportunity to meet and connect with the entertainment team for the upcoming week.

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The procedure of activities:

Activities Planning and Scheduling:

• Check the weather each week in order to schedule the following activities
• Create a weekly planning activity scheduling starting from an Ice Break activity in order to create a community among the guests
• Create a Plan B activities in case of bad weather 
• Communicate activities and workshop schedules to participants and relevant departments in order to plan the week in advance ( LATEST EVERY THURSDAY)
• Create for each week a Whatsapp group where customers are able to receive all the info about the timing and places of the activity and any changing if it is needed 
• Create a PHOTO CIRCLE GROUP, where all the guests and teamers can share the moments of the weeks 
• Prepare and update the activities on a blackboard for each week and write in another one the following daily activity/workshop
• Double-check each week that we do have the material in order to do the activity 
• Create a weekly list with the material that we need for the following week 
• Making sure that all the times of the activities/workshop are respected and, in case of any changes make sure that the communication is clear between guests and the department involved

Activity/ Workshop Preparation:

• Review all the workshops/activities and yoga/surf lessons scheduled for the day
• Speak to all participants on arrival in order to make sure to get to know their names and invite them to the group chat created for the week including the yoga teacher and surf instructor.
• Communicate any changes straight away with the participants and relevant departments.
• Check weather conditions and evaluate if the activity´s schedule needs any changes 
• In the case of bad weather, extra attention to detail creates a feeling of  caring and community
• Inform them of the time frame for their free time so customers are able to organize their spare time 
• Ensure daily that all necessary materials for each activity are enough, clean and in good condition before each activity/workshop
• Make sure that the set-up is respecting the aesthetic of Amigos ( every set-up MUST be spot on and as nice as possible)  

‍Equipment Selection:

• Make sure that each piece of equipment used for activities is stored in one location ( make sure that the teamers or manager on cover knows where the staff is situated ) and pay extra attention to it!
• Find a good and dry space for the material and store it correctly each time that the activity
• Ensure that if the activity is run by another teamer he/she has all the material organised to do the activity/workshop
• Check weekly if the state and the quantity of the material is enough for the weekly activities and in case you do not inform the manager in order to restock it!

Activity/Workshop Briefing:

• Make sure every guest is on the group chat and always inform them about the daily activity being clear with all the details that they need: time schedule, place where the activity is going to have place and in case the activity involved another person, introduce he/she to them! 
• Go briefly over the today's activity with the participants
• Emphasise the importance of following the time of the activity and in case of an activity that needs to be booked in advance make sure that they reserve their spots in order to be able to participate in the activity 
• Go over individual needs, and ask if they have any questions and if they received all the information clearly
• Resolving any questions they may have need
• Doing an announcement every night informing the guest about the activity running the following night 

‍Manners and communication with guests :

• Make feel welcome each guest as soon as arriving at Amigos 
• Be present for them and assist them for each question or doubt they may have
• Create a community 
• Be emphatic, charismatic and a problem solving 
• Getting to know the guests and be their point of reference during their stay 
• Involving guests in activities during the day and night encourage them to participate and have fun
• Make them feel at home and give them extra care with small details any time that there is the occasion to do it.
• Respect every kind of culture, religion and habits
• Always make it fun and engaging making unforgettable the time spent with us 
• BE AN AMIGO FOR THEM!

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Qualifications:

• Proven experience in event planning, activity coordination, or a related field.
• Strong leadership skills and the ability to motivate and engage participants.
• Creative and enthusiastic with a passion for organizing fun and engaging activities.
• Excellent communication and interpersonal abilities to interact with guests and team members.
• Ability to manage multiple tasks and work efficiently within a set schedule.
• Positive attitude and unwavering commitment to creating a memorable guest experience.

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Changeover Day at Amigos – A Team Effort

Every Saturday is Changeover Day at Amigos, a vital day for ensuring the camp is refreshed, spotless, and welcoming for our incoming guests. This is a team-wide initiative where everyone plays an important role.

Saying Goodbye with Warmth

Our Saturday begins with heartfelt farewells to departing guests, ensuring their last moments at Amigos are just as memorable as their stay.

🧹 The Deep Clean Mission – All Hands on Deck

At around 10:00 AM, after check-out, the entire Amigos team comes together for a focused deep cleaning session for 1-2 hours. This is a mandatory task for all team members, regardless of department. Here's what we’ll tackle together:

• Stripping old bedding and preparing fresh linens.
• Sweeping and tidying guest tents to make them welcoming.
• Cleaning and refreshing all shared spaces (kitchen, bathrooms, lounge areas and Surf).
• Ensuring every corner of the camp is spotless and inviting.

This collaborative effort continues until all tasks are completed, with the aim of presenting our best to the arriving guests.

🍽️ Dish Duty – A Daily Team Responsibility

Throughout the week, we also practice teamwork at mealtimes. Each team member contributes 15 minutes to dishwashing after breakfast and dinner. Since our camp operates with a temporary kitchen setup and no industrial dishwasher, this small effort makes a big difference in keeping our space functional and clean.

By working together, we ensure that Amigos remains a welcoming and enjoyable environment for both our guests and our team. Let's make every Saturday count with team spirit, cooperation, and dedication!

Benefits:

This position comes with a range of benefits designed to make your experience with us both enjoyable and fulfilling.

• Accommodation: Embrace surf camp life inside a shared Quechua tent in the staff camping zone. Your accommodation includes a proper mattress, bedframe, pillow, blanket, towel and bedding, along with access to electricity.
• Meals: Enjoy homemade breakfast, lunch, and a delicious 3-course dinner every single day, prepared by our talented kitchen team. (Wednesday dinner isn’t 3-course but it is provided for staff)
• Surf Gear: Take advantage of our top of the range surfboards and wetsuits, available for your personal use, allowing you to fully embrace the surfing experience at Oyambre beach, a short 7 minute walk away.
• Yoga Classes: If the daily yoga session slots aren’t full, you can put your name down and enjoy a free session with our yoga instructor. 
• Workshops: The team are more than welcome to join the Surf Theory class, hosted by the surf instructors, and the Nutrition Workshop, hosted by the chefs.‍
• Time Off: Benefit from one day off per week, to explore the surroundings or simply relax and recharge.

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